Making Employee Experience A CIO Priority
CIO, June 17th, 2020
June 28, 2020,
Volume 267, Issue 4

Employee dissatisfaction can have a long-term negative impact on your business. Here's how to turn things around

"CIOs are under tremendous pressure to cut costs, produce innovative new products and services, hire top talent, and even transform the organization's business model,' writes Mitch Betts and Martha Rounds in CIO.

"With so much on the CIO's to-do list, the internal employee experience is in danger of falling to the bottom of the CIO agenda.

Digital transformation has set the CIO's attention on external customers, but 'there's a piece of the IT organization whose customer is the employee. Yet that always seems to come last in terms of attention and funding. IT departments generally don't put the best talent on that,' says Claus Jensen, CTO/CIO at Memorial Sloan Kettering..."

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