Let's Rethink Our Relationship With CRM
CRMBuyer, June 24th, 2020
June 24, 2020,
Volume 267, Issue 4

If you search for "why CRM fails" you get over three million results...

"Analysts report that close to half of all CRM projects fail and about 40 percent of CRM software purchased goes unused -- because sales teams don't want to use software that makes them glorified data entry clerks and still doesn't 'work.'

As a CRM industry veteran, this ongoing failure rate hits close to home, and in my experience is much higher. I used to work with companies who would buy this system for an exorbitant amount of money and then need to spend millions, sometimes tens of millions, hiring a firm like mine on its deployment. Even after so much time and money, it was still commonplace to see that less than 10 percent of their salespeople were logging into the system..."

Read More ...


Other articles in the IT - CRM section of Volume 267, Issue 4:

See all archived articles in the IT - CRM section.