One in 10 enterprises now use 10 or more AI applications; chatbots, process optimization, and fraud analysis lead a recent survey's top use cases according to MMC Ventures
"AI pilots are progressing into production based on their combined contributions to improving customer experience, stabilizing and increasing revenues, and reducing costs. The most successful AI use cases contribute to all three areas and deliver measurable results. Of the many use cases where AI is delivering proven value in enterprises today, the ten areas discussed below are notable for the measurable results they are providing..."
I remember the tiniest details of my first plane flight, from San Antonio TX to Yuma, Arizona. Back then, we bought our tickets from a travel agency and carried traveler's checks rather than cash or credit cards
"I passed through Phoenix, where a manual security check of my purse identified pepper spray - which I learned I would be leaving behind. Only a couple of flights per day connected Phoenix to Yuma, and I got my connection information from an agent holding a printout of schedules and gate numbers. But even back then, those schedules and gate numbers were computer-generated in an age when most things weren't.
The transportation industry has a long history of harnessing the latest technologies to deliver better mobility experiences and services. Today is no exception..."
What are teams succeeding with artificial intelligence doing that you can emulate? Take a look at these best practices and strategies for AI work
"The adoption of artificial intelligence (AI) in the enterprise continues: More than half (58 percent) of respondents to McKinsey & Company's recent global AI survey say their organizations have embedded at least one AI capability into a process or product in at least one function or business unit, up from 47 percent in 2018. Those increases were reported across all industries. What's more, nearly a third (30 percent) are using AI in products or processes across multiple business units and functions, McKinsey's data says.
But, as the McKinsey research and others point out, some organizations are much further along in scaling their AI initiatives..."
Artificial intelligence (AI) implementation will move away from the pilot stage toward operationalization at 75% of companies by 2024, according to Gartner's Top 10 Data and Analytics Technology Trends for 2020 report
"COVID-19 drove the need for accurate, speedy insights into the inner workings of organizations as the business landscape shifted in real time. It was AI's time to shine, with organizations looking to capitalize on past investments in technology.
In the rapid shift to remote work, companies leveraged chatbots to safely onboard workers remotely and get them up to speed. The bots, equipped with NLP capabilities, provided snippets of relevant code to developers hopping on new projects..."
See all Archived IT - AI articles
See all articles from this issue