IDC Survey Finds Artificial Intelligence Adoption Being Driven By Improved Customer Experience, Greater Employee Efficiency, And Accelerated Innovation
IDC, June 10th, 2020
June 21, 2020,
Volume 267, Issue 3

A recent International Data Corporation (IDC) survey of more than 2,000 IT and line of business (LoB) decision makers confirms that adoption of artificial intelligence (AI) is growing worldwide

"Over a quarter of all AI initiatives are already in production and more than one third are in advanced development stages. And organizations are reporting an increase in their AI spending this year.

Delivering a better customer experience was identified as the leading driver for AI adoption by more than half the large companies surveyed. At the same time, a similar number of respondents indicated that AI's greatest impact is in helping employees to get better at their jobs. Whether it is an improved customer experience or better employee experience, there is a direct correlation between AI adoption and superior business outcomes..."

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