Why And How To Build An Effective Voice Bot
insideBIGDATA, May 8th, 2020
May 8, 2020,
Volume 266, Issue 1

IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated

"Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is currently widely used across industries to speed-up mundane processes and improve customer relations in the form of virtual assistants, such as chatbots. The next logical step is the implementation of RPA-assisted 'voice bots', however adoption has been slow. So, why don't more organizations and businesses deploy voice assistants to further automate customer interactions?..."

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