In today's evolving business environment, every operational decision is critical -- and that includes best practices for managing the customer journey
"The customer relationship management platform is an integral part of the process. In fact, 91 percent of companies with more than 11 employees use a CRM system.
Because of the time it saves and the structure CRM delivers (and its ever-growing importance in the overall sales tech stack), it can seem daunting for businesses to make a switch, but the reality is there are a few clear signs that it's time to make a CRM change, even if it means rebuilding integrations and essentially starting from scratch..."
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