Service Desks And The Approaching AI Tipping Point
EnterpriseAI, March 3rd, 2020
March 15, 2020,
Volume 264, Issue 2

New versions of service management software are getting an AI boost

Roy Atkinson writes in EnterpriseAI, "But while customers and end users expect companies to retain their hardware, software and access configurations and requirements, they also still want one-on-one service from analysts.

AI allows for the best of both worlds, combining human creativity with state-of-the-art technology. Its value lies in its ability to integrate with existing systems and make employees' lives easier. Teams that utilize advanced digital tools such as AI can offer more consistent help to customers while taking advantage of the time and labor saving capabilities of AI to advance ongoing projects..."

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