IT Careers 2020: Why Empathy Is A Top Skill
The Enterprisers Project, March 6th, 2020
March 6, 2020,
Volume 264, Issue 1

Move over tech skills: This valuable core skill will get IT teams through the toughest challenges of the decade ahead, experts say. Are you developing empathy skills?

"As IT leaders think through their talent needs for the year ahead, one skill in particular is rising to the top. It's not a hard tech skill, like machine learning or data science: It's empathy.

download reportMelissa Swift, leader for digital advisory at Korn Ferry, predicts that the need for people with empathy will only increase as technology continues to evolve. 'As work gets more automated and more procedural work is done by technology, what you need from your human workers - and particularly your human leaders - is greater empathy. If you can really understand your end user, it gives you an edge..."

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