If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard-learned real-world lessons attest
"In 2015, senior software engineer Benjamin Willenbring was excited when his employer, Autodesk, introduced automated software testing. That excitement didn't last long. The small automation team didn't communicate much with his division. And when the tests reached production, they weren't what anyone hoped for.
"My teammates were talking about tests failing non-deterministically, and not really having a lot of confidence in the test," Willenbring says. He found that "to get to actually run the test was very, very difficult. It wasn't documented. You had to talk to someone. And there were an enormous amount of files and I didn't really understand why."
Corporate buy-in and training are essential for organizations that decide to adopt the ITIL framework. Admins should also help decide if the library is the right service option
"The Information Technology Infrastructure Library is a widely accepted framework for delivering IT service management. It provides a comprehensive set of best practices that offer practical and proven guidance for how individuals and organizations can use IT as a business tool to support digital transformation, service facilitation and overall growth.
To effectively implement this framework, organizations must have corporate buy-in, project leads and certification funds..."