It's become tougher to be a technology customer in the wake of privacy scandals and ethical problems. Here are 5 key trends enterprises must address for 2020, according to Accenture
"Are your enterprise's partners, customers, and employees growing weary of unfulfilled technology and innovation promises? Maybe there's a sense of resentment about technologies that don't work as promised. Or perhaps there's some concern about what's being sacrificed to pave the way for this technological progress.
Fueled by headlines about the questionable ethics of big tech platforms such as Facebook, Google, and Amazon, this "techlash," or backlash, is directed against Silicon Valley tech firms and innovation..."
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