Top CRM Trends For 2020
Forrester, February 11th, 2020
February 11, 2020,
Volume 263, Issue 2

Customer experience (CX) is still king in 2020

"Modern customer relationship management (CRM) must be used as a foundational technology for customer engagement in order to deliver experiences that keep your customers coming back for more. Here are our top five trends for CRM in 2020:..."

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