IT - CRM

Digital Trends Changing Advocacy And CRM In 2020
Business 2 Community, February 11th, 2020
The year 2020 once seemed so far away - with flying cars, robots, video calling and even smart homes

"Well, the future has arrived, and hasn't changed much.

Especially in business.

No matter the sector or size still, businesses rely heavily on customer loyalty. Loyalty can best be achieved by listening to customers, acknowledging their value and solving their needs.

Advocacy and Customer Relationship Marketing (CRM) and smart strategies to create loyal customers and will give businesses the edge over competitors..."


Top CRM Trends For 2020
Forrester, February 11th, 2020
Customer experience (CX) is still king in 2020

"Modern customer relationship management (CRM) must be used as a foundational technology for customer engagement in order to deliver experiences that keep your customers coming back for more. Here are our top five trends for CRM in 2020:..."

See all Archived IT - CRM articles See all articles from this issue