4 Lessons From The Hertz vs. Accenture IT Disaster
CIO, February 5th, 2020
February 5, 2020,
Volume 263, Issue 1

A tremendous amount of information and specific insight can be gleaned by analyzing projects gone wrong

"Here are four lessons IT leaders can apply to any outsourcing agreement.

Project successes tend to result in a lot of the same conclusions that every team identifies (e.g., we had a great team in place, or we had good leadership supporting it). Disasters, on the other hand can offer some of the best learning opportunities.

The Hertz vs. Accenture lawsuit filed last year provides some particularly valuable insights. This case, involving a digital transformation, teaches us that it's important to know best practices for holding your vendors accountable, specifically when you're leveraging agile-at-scale..."

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