With the power of AI, companies are finding revolutionary ways to deliver customer engagement and business collaboration
"You're on your way to the airport for a birthday weekend getaway when you receive a notification from your airline on your phone: 'Hello, your connecting flight #2001 from Denver to San Francisco has been canceled.' Bad news, right? The kind of news that can cause a lot of stress or even ruin your entire trip. But wait - there's more. The notification continues: 'We have two alternative flight options for you. Please select your preference.'
The notification offers you a choice of two different flights, which you can choose at the tap of a button. You quickly select the earlier connecting flight..."
Robotic Process Automation is on the top of the list as enterprises look for capabilities to manage regular and repetitive tasks
"Almost every process within a workflow can be improved; however, it depends on businesses. Enterprises should start small with RPA and take a more strategic view toward RPA implementation.
Why do businesses need to opt for RPA software?
1. Data related tasks are time-consuming
Data entry, analysis, transferring, and storage are some of the genuine challenges faced by most of the enterprise. These tasks require time and are tedious. Thus, it creates boredom for human employees, to work on it. Also, for human employees, it's not always possible to perform error-free tasks..."
What will 2020 look like in terms of AI and AIOps? I thought I'd break this down into three distinct areas: technology, market and users
"For each of these I've come up with five major trends which I think will have significant impact on how AIOps, and AI in general, evolves over the next twelve months. At the outset I'd like to say that the most significant changes will be seen in user behaviors and user practices, this is the year where we will see substantial transformation. Let's finish this series with five user trends.
Until now, many enterprises have allowed DevOps teams to operate independently, and in reality, allow individuals to act independently of one another - a DevOps anarchy. What we will see in 2020 is that many organisations will take the stance that this has gone too far, that DevOps needs to be reined in. There will be more discipline enforced in terms of coordinating their efforts and reducing their focus on agile development. Therefore, a DevOps backlash, or at least an attempt to take what's good in DevOps but impose more external control..."
Isaac Asimov, roboticist and science fiction writer, predicted in his novel I, Robot in 1950 that robots and artificial intelligence were going to be banned from Earth in the year 2030
"Instead, we are seeing huge advances in AI and this is likely to continue within the next decade.
The UK's investment in AI recently reached a record high for 2019, rising from $1.02 billion for the whole of 2018 to $1.06 billion in the first six months of 2019. What's more, the European Commission's new president, Ursula von der Leyen recently made calls for a GDPR-style regulation for the use of AI to be put in place, signaling the predicted mass uptake of the technology amongst businesses across different industries..."
See all Archived IT - AI articles
See all articles from this issue