Robotic Process Automation (RPA): 3 Use Cases To Consider
The Enterprisers Project, August 28th, 2019
September 8, 2019,
Volume 258, Issue 1
If you're exploring use cases for RPA, sales operations, customer service, and big data offer broad possibilities for pilot tests and early wins. Here's what to ask
"Robotic process automation (RPA) is primed to revolutionize the way companies operate, serve customers, and manage data," opines Ashley Hudson in
The Enterprisers Project.
"A 2017 survey by Redwood Software reports that 83 percent of IT decision-makers believe robotic automation is key to their digital transformation strategy, and companies are increasingly investing to automate repetitive tasks, with 59 percent of business processes expected to be automated by 2022. This boom could provide a platform for human creativity: RPA experts highlight the positive effects that automation is likely to have on the labor force and, more generally, the way we work and the skills we use..."
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