The ConversationBehind the scenes during hurricanes and other disasters, scores of public information officers in state and local government agencies are fixed to their screens -- often in 24-hour shifts -- frantically fielding facts and phone calls, rushing to get information to the news media and the public

"While this work may not seem as critical as search-and-rescue operations, it is essential. Efficient, rapid and accurate information flow during an emergency can save lives, especially during complex, evolving events like Hurricane Dorian.

My expertise is in public affairs and crisis communication. In a recent study, my colleague Alessandro Lovari and I assessed how PIOs used social media to communicate during emergencies..."

See all Archived IT - DR articles See all articles from this issue