Employees Are Ready To Be Empowered By RPA, Finds Survey
Information Age, July 1st, 2019
July 1, 2019,
Volume 256, Issue 1

Research indicates that employees understand the benefits of robotic process automation (RPA) and are more willing to use it to help them deliver better service experiences

"75% of employees believe RPA will improve their performance, reduce errors, grow sales and increase customer experience, according to a survey by NICE.

More than 2000 employees in the US and UK were surveyed for NICE's State of Automation in Customer Service survey. Significantly, managers and employees both believe in the benefits of automation, but for different reasons..."

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