The perimeter is a little squishy.
"It's the '80s and pilot fish works for an independent software vendor. It's a small ISV, and because it competes with much larger vendors, it has to be nimble - like a pilot fish swimming among sharks, says pilot fish, who should know. A central part of that nimbleness is excellent customer support.
The atmosphere in the development office is collegial, extending even to the customer support staff, who are based in the same office and share the same network..."
That server can't be in two places at once
"A server has gotten flaky, and this IT pilot fish determines that the problem is a failing motherboard. It's still under a support contract, so fish calls the vendor.
'Please tell me the express support code on the front,' vendor tech says.
Fish reads off the number.
'That server is in our warehouse,' tech says..."