"Pilot fish is the IT site manager for a small paper mill where he's responsible for supporting most of the users.
But it's complicated. 'We use a second-party truck-management company,' fish says. 'And they have an outside company that supports their IT needs remotely.'
And because the truck-management people have to be right on site, that means fish is responsible for the network, but the outsourcer handles support for some of the network's users..." - Computerworld
Read More ...