"It is with great pleasure that El Reg welcomes you once more to On Call, your weekly dose of tech support traumas and triumphs," writes Rebecca Hill
"This time, we meet 'Bruce' and 'Sheila'. Bruce was working in the IT department at a petrochemical company in South Africa, while Sheila was a PA, who was very nice but terrible with computers.
At some point, the firm decided that senior staff and secretaries would get a hard disk drive in their PCs and run their apps locally so they could work regardless of whether the LAN was down or not..."
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