Managing Up
ComputerWorld, March 12th, 2019
March 12, 2019,
Volume 252, Issue 2

"The right question asked at the right time can make a difference.

Pilot fish is in charge of production of his company's computerized call center systems. At the request of the engineers, he listens for about an hour to nearly completed systems, checking for cross-talk between lines, because he seems to have the best ears in the company. Eventually he expands this into an inspection protocol..."

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